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Responding To Trip Request
Responding to trip requests and modiﬁcations
RECEIVING REQUEST NOTIFICATIONS
Once you've received a trip request or change request, we’ll message you via text, email, and/or mobile app. A notiﬁcation will also appear on Activity under your Trips tab. You will be able to conﬁrm or decline the request there.
RESPONDING TO REQUESTS
You may receive -- and then accept or decline -- requests to book your car, to change an already-booked trip, or to extend or shorten an in-progress trip.
At most, you are given eight hours to respond to a trip request, but you may have less time depending on when the request was made.
If your make your car available to Book Instantly, our system will automatically accept trip request for you.
You’ll just need to respond to trip change requests.
The amount of time you have to respond to requests depends on how far in advance a guest makes the request.
More than 10 hours in advance
Four to 10 hours in advance
One to four hours in advance
Less than one hour in advance
CAPTURING TRIP REQUESTS
If a guest contacts you to change their trip, kindly advise them to request the change online or in app. That way you can conﬁrm it, and the system can capture it. Don’t agree via phone or text to extend a trip. If the request is not submitted and conﬁrmed in our system, you won’t be paid for and your car won’t be insured for the trip change.
RECEIVING BOOKING CONFIRMATIONS
A trip is booked when you accept a guest's request for your car. Guests can book your car without your OK if you’ve enabled Book Instantly on your trip preferences. When your vehicle is booked, we’ll message you, and a notiﬁcation will appear on your Trips tab.
The request expires in eight hours.∙
If you don’t accept or decline the request within that time, the trip isn’t booked or changed.
Trip requests or changes to booked trips: the request expires two hours before the trip begins.
Extensions or early returns of in-progress trips: the request expires two hours before the earlier of either the original trip end time or the new request time.
Trip requests or changes to booked trips: the request expires in half the lead time. For example, a request for a trip to start in three hours has an approval window of an hour and a half.
Extensions or early returns of in-progress trips: the request expires in half the lead time before the earlier of either the original trip end time or the new request time.
Except for Book Instantly vehicles, guests can’t make new trip requests with less than an hour’s notice.
Requests to change a booked trip or to extend or shorten an in-progress trip will expire in one hour or by the original trip end time, whichever comes ﬁrst.
VIEWING YOUR TRIPS
You will have access to your upcoming and in-progress trips under Booked in your Trips tab. You will be able to see pending trips requests or past trips that need to be rated under the Activity tab.
If you have more than one car listed on the Rent Yuh Ride Platform, you can ﬁlter your requests per vehicle when you’re in the Trips tab.
If a trip doesn’t display in your Trips tab, it hasn’t been booked or it’s been canceled and is no longer a valid booking.
Never give your car away early. Trips can be canceled up until the time they start for a variety of reasons. Giving your car away without a booked trip means you won’t receive payment or protection for that trip.
UNDERSTANDING PRICE ADJUSTMENTS
If you accept a request to shorten a trip, you agree to any modiﬁed trip earnings that may result. Delivery discounts for longer trips are usually not aﬀected by shortening a trip. For example, if you oﬀered free delivery for trips longer than seven days and the guest shortens the trip to ﬁve days, they’ll still have free delivery.
All guests must meet our eligibility requirements. Before you accept a request, you can message the guest and ask about their trip plans. You can read their proﬁle, which may include personal information, the number of trips they’ve taken, and reviews from other hosts. We set higher age restrictions and additional requirements for guests who want to book Deluxe Class and Super Deluxe Class cars.
Only the named driver on the trip is allowed to drive your vehicle. Guests can request a secondary driver, who has to first be approved by Rent Yuh Ride. We’ll notify you if a secondary driver has been added to a trip. You can contact us to learn more about a secondary driver for a speciﬁc trip.