Rent Yuh Ride™ Terms of Service
Please read these Terms of Service carefully as they contain
important information about your legal rights, remedies and obligations. By
accessing or using Rent Yuh Ride’s platform, you agree to comply with and be
bound by these Terms of Service.
In addition, by accepting these Terms of Service, you agree to be bound by the arbitration clause and class action waiver. Please read carefully!
Last Updated: March 17, 2020
Thank you for using Rent Yuh Ride!
These Terms of Service ("Terms") constitute a legally-binding agreement ("Agreement") between you and Rent Yuh Ride (as defined below) governing your access to and use of the Rent Yuh Ride website, including any sub-domains thereof, and any other websites through which Rent Yuh Ride makes its services available (collectively, "Site") -- our mobile, tablet and other smart device applications -- and application program interfaces (collectively, "Application") and all associated services (collectively, "Rent Yuh Ride Services"). The Site, Application and Rent Yuh Ride Services are hereinafter collectively referred to as the “Rent Yuh Ride Platform.”
1. Scope of Rent Yuh Ride Services
1.1 The Rent Yuh Ride Platform is an online marketplace that enables registered Travelers ("Travelers") and registered Car Owners ("Owners") and the services they offer as Owner Services to publish such owner services on the Rent Yuh Ride Platform ("Car Listings") and to communicate and transact directly with Travelers seeking to book such Owner Services.
1.2 As the provider of the Rent Yuh Ride Platform, Rent Yuh Ride does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Owner Services, nor is Rent Yuh Ride an organizer or retailer of travel packages. Owners alone are responsible for their Listings and Owner Services. When the Travelers make or accept a booking, they are entering into a contract directly with each other. Rent Yuh Ride is not and does not become a party to or other participant in any contractual relationship between Travelers and Owners. Rent Yuh Ride is not acting as an agent in any capacity for any member, except as specified in the Payment Terms.
1.3 While we may help facilitate the resolution of disputes, Rent Yuh Ride has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Owner Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any member or third party. Rent Yuh Ride does not endorse any Member, Listing or Owner Services. Any reference to a member being "verified" (or similar language) only indicates that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Rent Yuh Ride about any Member, including of the Member's identity or background or whether the Member is trustworthy safe or suitable. You should always exercise due diligence and care when deciding whether to use the Car, or other Owner Services, accept a booking request from a Traveler, or communicate and interact with other Travelers, whether online or in person.
1.4 If you choose to use the Rent Yuh Ride Platform as an Owner, your relationship with Rent Yuh Ride is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Rent Yuh Ride for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf or for the benefit of Rent Yuh Ride. Rent Yuh Ride does not, and shall not, be deemed to direct or control you generally or in your performance under these terms specifically, including in connection with your provision of the Owner Services. You acknowledge and agree that you have complete discretion whether to list Owner Services or otherwise engage in other business or employment activities.
1.5 To promote the Rent Yuh Ride Platform and increase the exposure of Listings to potential Travelers, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Travelers who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Rent Yuh Ride cannot guarantee the accuracy or quality of such translations and Travelers are responsible for reviewing and verifying the accuracy of such translations. The Rent Yuh Ride Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.
1.6 Due to the nature of the internet, Rent Yuh Ride cannot guarantee the continuous and uninterrupted availability and accessibility of the Rent Yuh Ride Platform. Rent Yuh Ride may restrict the availability of the Rent Yuh Ride Platform or certain areas or features thereof. If this is necessary in the view of capacity limits, the security or integrity of our servers or to carry out maintenance measures that ensure the proper or improved functioning of the Rent Yuh Ride Platform, Rent Yuh Ride may improve, enhance and modify the Rent Yuh Ride Platform and introduce new Rent Yuh Ride Services from time to time.
2. Eligibility, Using the Rent Yuh Ride Platform, Member Verification
2.1 You must be at least 23 years old and able to enter into legally binding contracts to access and use the Rent Yuh Ride Platform or to register a Rent Yuh Ride Account. By accessing or using the Rent Yuh Ride Platform, you represent and warrant that you are 23 or older and have the legal capacity and authority to enter into a contract.
2.2 Rent Yuh Ride may make access to and use of the Rent Yuh Ride Platform, or certain areas or features of the Rent Yuh Ride Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a Member's booking and cancellation history.
2.3 Each Rent Yuh Ride member will be required to complete an ID and facial verification via a 3rd party provider prior to gaining access to the system to list or rent. User verification on the Internet is difficult, and we do not assume any responsibility for the confirmation of any Member's identity.
2.4 The access to or use of certain areas and features of the Rent Yuh Ride Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional Terms and Conditions. If there is a conflict between these Terms and Terms and Conditions applicable to a specific area or feature of the Rent Yuh Ride Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.
2.5 If you access or download the Application from the Apple or Android App Store, you agree to Apple's or Android's Licensed Application End User License Agreement. Some areas of the Rent Yuh Ride Platform implement Google Maps/ Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
3. Account Registration
3.1 You must register an account ("Rent Yuh Ride Account") to access and use certain features of the Rent Yuh Ride Platform, such as publishing or booking a Listing. If you are registering a Rent Yuh Ride Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
3.2 You can register a Rent Yuh Ride Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google (SNS Account"). You can disable the connection between your Rent Yuh Ride Account and your SNS Account at any time, by accessing the "Settings" section of the Rent Yuh Ride Platform.
3.3 You must provide accurate, current and complete information during the registration process and keep your Rent Yuh Ride Account and public Rent Yuh Ride Account profile page information up to date at all times.
3.4 You may not register more than one (1) Rent Yuh Ride Account unless Rent Yuh Ride authorizes you to do so. You may not assign or otherwise transfer your Rent Yuh Ride Account to another party.
3.5 You are responsible for maintaining the confidentiality and security of your Rent Yuh Ride Account credentials and may not disclose them to any third-party. You may immediately notify Rent Yuh Ride if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Rent Yuh Ride Account. You are liable for any and all activities conducted through your Rent Yuh Ride Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
4.1 Rent Yuh Ride may, at its sole discretion, enable Travelers to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Rent Yuh Ride Platform ("Member Content") and (ii) access and view Member Content and any content that Rent Yuh Ride itself makes available on or through the Rent Yuh Ride Platform, including proprietary Rent Yuh Ride content and any content licensed or authorized for use by or through Rent Yuh Ride from a third party ("Rent Yuh Ride Content" and together with Member Content, "Collective Content").
4.2 Subject to your compliance with these Terms, Rent Yuh Ride grants you a limited, non-exclusive, revocable, non-transferable license to (i) download and use the Application on your personal device(s) and (ii) access and view any Collective Content made available on or through the Rent Yuh Ride Platform and accessible to you, solely for your personal and non-commercial use.
5.1 Rent Yuh Ride may charge fees to Owners ("Owner Fees") and/or Travelers ("Travelers Fees"), (collectively, "Fees") in consideration for the use of the Rent Yuh Ride Platform.
5.2 Any applicable Fees will be displayed to an Owner or Traveler prior to publishing or booking a Listing. Rent Yuh Ride reserves the right to change the Fees at any time and will provide Travelers and Owners adequate notice of any fee changes before they become effective.
5.3 You are responsible for paying any Fees that you owe to Rent Yuh Ride. Rent Yuh Ride Payments will deduct any Owner Fees from the Listing Fee before remitting the payout to the owner. Any Traveler Fees are included in the Total Fees collected by Rent Yuh Ride Payments. Except as otherwise provided on the Rent Yuh Ride Platform, Service Fees are non-refundable.
6. Booking Cars
6.1 You understand that a confirmed booking of a Car ("Car Booking") is a limited license granted to the traveler by the owner to enter, occupy and use the car, during which time the owner (only where and to the extent permitted by applicable law) retains the right to re-enter the Car, in accordance with your agreement with the owner.
6.2 Rent Yuh Ride Travel Credits
Rent Yuh Ride Travel Credits may be redeemed for eligible bookings via the Rent Yuh Ride Platform as specified in the Terms and Conditions provided with the Travel Credit. You may only redeem Rent Yuh Ride Travel Credits after the Rent Yuh Ride Travel Credits are reflected in your Rent Yuh Ride Account.
6.3 Each booking will be accompanied by a car rental agreement, which will be signed by both the owner and traveler prior to the commencement of the rental period.
6.4 If a traveler would like to add additional drivers to their rental agreement, they must first notify Rent Yuh Ride and supply the necessary information needed for the car rental agreement. All additional drivers must be current members of the Rent Yuh Ride platform before they can be added as an additional driver.
6.5 A vehicle custodian must be a member of the Rent Yuh Ride platform and follow all steps needed to become a listing member. This is important as custodians will be handling pick ups and drop offs.
7. Booking Modifications, Cancellations and Refunds, Resolution Center
7.1 Owners and Travelers are responsible for any modifications to a booking they make via the Rent Yuh Ride Platform and agree to pay any Owner Fees or Traveler Fees associated with such Booking Modifications.
7.2 Travelers can cancel a confirmed booking at any time pursuant to the Listing's cancellation policy and Rent Yuh Ride Payments will refund the amount of the Total Fees due to the Traveler in accordance with such cancellation policy.
7.3 If an Owner cancels a confirmed booking, the Traveler will receive a full refund of the Total Fees for such booking within a commercially reasonable time of the cancellation. Further, Rent Yuh Ride may publish an automated review on the Listing cancelled by the owner indicating that a booking was cancelled. In addition, Rent Yuh Ride may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking and/or (ii) impose a cancellation fee, unless the owner has a valid reason for cancelling the booking pursuant to Rent Yuh Ride's Extenuating Circumstances Policy or has legitimate concerns about the Traveler's behavior.
7.4 If, as an Owner, your Traveler cancels a confirmed booking or Rent Yuh Ride decides that it is necessary to cancel a confirmed booking, and Rent Yuh Ride issues a refund to the Traveler in accordance with the Traveler Refund Policy, Extenuating Circumstances Policy, or other applicable cancellation policy, you agree that in the event you have already been paid. Rent Yuh Ride Payments will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future payouts due to you.
7.5 Except as otherwise set out in these Terms, Travelers may use the Dispute Center to submit a dispute for refunds, additional Owner Services, or Damage Claims related to bookings. You agree to resolve all issues timely and send any related payments if needed and Rent Yuh Ride Payments will handle all such payments.
8. Ratings and Reviews
8.1 Within a certain time frame after completing a booking, Travelers and Owners can leave a public review ("Review") and submit a star rating ("Rating") about each other. Ratings and Reviews reflect the opinions of individual Travelers and do not reflect the opinion of Rent Yuh Ride. ratings and Reviews are not verified by Rent Yuh Ride for accuracy and may be incorrect or misleading.
8.2 Traveler are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative review about another member.
8.3 Ratings and Reviews are apart of a Member's public profile and may also be surfaced elsewhere on the Rent Yuh Ride Platform (such as the Listing Page) together with other relevant information such as number of bookings, number of cancellations, average response time and other information.
9. Damage to Car, Disputes between Travelers
As a Traveler, you are responsible for leaving the Car (including any personal or other property located in the Car) in the condition it was in when you arrived or when you received the Car. You are responsible for your own acts and omissions, and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Car, excluding the Owner (and the individuals the owner invites to the Car, if applicable).
10. Modification of Terms
Rent Yuh Ride reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Rent Yuh Ride Platform and update the "Last Updated" date at the top of the Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in a notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Rent Yuh Ride Platform will constitute acceptance of the revised Terms.
11. Contacting Rent Yuh Ride
If you have any questions about the Terms of Service, please email us at firstname.lastname@example.org.
12. InsuranceCar owners on the platform must be insured with ICWI through their agency Fraser Fontaine & Kong. This will provide a discount of up to 40% off and it is required that owners rent exclusively through the Rent Yuh Ride platform i.e. no offline transactions. Failure to abide by this rule (getting a discount then renting offline) will result in consequences and/or removal from the platform. Speak with insurance agency for more details.